Troubleshooting

The following answers to commonly asked questions provide solutions to help you troubleshoot your BarTender Mobile app configuration.

Why doesn't my app connect to the BarTender site?

  • Make sure that a Wi-Fi connection is available and that you are connected to the internet.

  • Make sure that the Wi-Fi capabilities of your mobile device are enabled.

  • Make sure that the BarTender site that you are trying to connect to is turned on and functioning correctly.

  • If you still can't connect, turn off your device, turn it on again, open the BarTender Mobile app, and then try to connect again.

Why can't I find a printer?

  • Make sure that one or more printers are available on Bluetooth or an IP port and are connected to the BarTender site that you are using.

  • Make sure that the printer that you are trying to connect to is turned on and functioning correctly.

  • If you are connected to a printer but the document still is not printed, refer to Troubleshooting printing problems on the BarTender Support Center website.

Why is my document displayed or printed incorrectly?

  • Verify that the document's formatting and settings are correct in BarTender Designer. For more information, refer to Modifying the Page Setup in the BarTender help system and the "Template Design" articles on the BarTender Designer page of the BarTender Support Center website.