Single Sign-On Recovery

Once the Enforce Single-Sign On checkbox has been selected on the Global Settings page, users, even administrators, who cannot authenticate through the configured Identity Provider are locked out of BarTender Cloud. Seagull Software provides emergency administrative access to the tenant for authorized administrators when this happens.

The recovery mode applies only to the validated administrator. It does not disable the Enforce Single Sign-On (SSO) setting for the entire tenant, nor does it make local username/password login available any other user.

When attempting to sign in where single sign-on fails:

  1. BarTender Cloud displays an error message. Select to recover access from this message.

  2. Enter the name of the organization and your email address.

  3. Click Send Recovery Link.

  4. Eligible tenant administrators receive a one-time recovery email. Click Recover Access in the email.

    The email's recovery link expires after one hour.

  5. BarTender Cloud redirects the administrator to the tenant's usual sign-in page, where they enter their regular credentials and click Sign In.

    Recovery mode has a maximum duration of 60 minutes.

  6. If you have forgotten your password, click the Forgot password? link to reset it.

  7. Once you sign in, BarTender Cloud displays a notice suggesting next steps and displaying a countdown clock for the time remaining before you are signed out.

  8. Once the administrator makes the necessary adjustments, they sign out of BarTender Cloud.

  9. Users may now sign into BarTender Cloud using their usual method.

Related topics