General Page

Click General in the left navigation pane to display this page, which you can use to view and (if you are an administrator) edit your company information, points of contact, and security settings, including two-factor authentication. The options that are available vary depending on your user role and include the following.

Company Information

  • Company Name: Specifies the name of your company. If you are an administrator, you can click Change to make edits.

  • Organization Domain ID: Specifies the ID of your organization's domain, which is part of your BarTender Cloud URL. If you are an administrator, you can click Change to make edits. (Domain ID changes are limited to one every 30 days.) Domain IDs use alphanumeric characters and must be lowercase.

    When you change the domain ID, your company's web address changes, and an email message is sent to you with instructions for how to sign in to the renamed domain. You must forward this email message to users.

  • Company Primary Address: Specifies your company's physical address. If you are an administrator, you can click Change to make edits.

  • Support Number: Displays the subscription ID for your BarTender Cloud account. This ID is used by the Seagull Scientific Technical Services team when they provide technical support.

  • Subscription Plan: Displays your subscription plan type.

  • Valid Through: Displays your subscription plan's expiration date and the amount of time that remains until the plan expires.

Points of Contact

  • Primary Email: Specifies the email address of the user who is the primary contact for the account.

  • Billing Email: Specifies the email address of the users who manage billing for the account. To add contacts, click Add, and then select the contacts that you want in the list. To delete a contact, click .

  • Technical Administration Email: Specifies the email address of the users who manage the technical settings for the account. To add contacts, click Add, and then select the contacts that you want in the list. To delete a contact, click .

Security

  • Automatically warn and log out inactive users: Specifies that users are warned and then automatically signed out of BarTender Cloud after the specified number of minutes has elapsed with no user activity. When this setting is selected, the following options are available: 

    • Logout Time: Specifies the number of minutes that you want to elapse before the user is signed out.

    • Warn Time: Specifies the number of minutes before the user is automatically signed out that you want the warning to be issued. For example, if you set this option to "1", users will receive a warning one minute before they are automatically signed out.

  • Allowed Authentication Factors: Specifies the available factors that users can use when they sign in by using two-factor authentication. The factors that are selected here are applied to all users for whom two-factor authentication is selected in the user information dialog that is available on the Users page. For more information, refer to Managing Users.

    One or both of the following factors can be used:

    • SMS (text): Specifies that the two-factor authentication request is sent by using SMS (which sends a text message to a mobile phone number). The phone number that is used is the one that the user enters in the Contact Phone Number field in the Security section of their My Profile page.

    • Email: Specifies that the two-factor authentication request is sent by using email. The email address that is used is the one that is associated with the user's BarTender Cloud account.

    The behavior of the two-factor authentication request is as follows:

    • If only the SMS (text) checkbox is selected, the request is sent by using SMS only.

    • If the SMS (text) checkbox is selected, a contact phone number is missing for the user, and the Email checkbox is selected, the request is sent by using email only.

    • If the SMS (text) checkbox is selected, a contact phone number is missing for the user, and the Email checkbox is not selected, the user is prompted when they sign in to enter a phone number to use for receiving the SMS request.

    • If only the Email checkbox is selected, the request is sent to the user's email address.

  • External Authentication Service: Specifies that a third-party authentication service, such as Google, can be used to authenticate users.